Privacy Policy

This policy explains how we collect, use, and protect your information when you use MTBS SaaS.

1) Data Controller

Multi Tech Business Solutions (“we”, “us”) acts as the data controller for information processed via the Service. Contact: privacy@mtbs.example.

2) Information We Collect

Account data: name, email, password (hashed), company name.
Usage data: pages visited, features used, device/IP, logs.
Business data you provide: companies, visits, contacts, documents, invoices, etc.
Cookies & trackers: to maintain sessions, preferences, and analytics.

3) How We Use Information

To provide and improve the Service, customer support, and security.
To communicate updates, notices, and marketing (where permitted).
To comply with legal obligations (e.g., tax, audit logs).

4) Legal Bases

Depending on your region, processing may rely on one or more of: contract performance, legitimate interests, legal obligation, and consent (where required for marketing or cookies).

We may share limited data with service providers (hosting, email delivery, analytics) bound by confidentiality and data-processing agreements. We do not sell personal data.

6) Data Retention

We retain data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We apply administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, audit logs). No method is 100% secure; please use strong passwords and enable additional security features if offered.

8) International Transfers

Where data is transferred across borders, we implement appropriate safeguards according to applicable law.

9) Your Rights

Access, rectify, or delete your personal data.
Object to or restrict processing in certain cases.
Portability of data (where applicable).
Withdraw consent where processing relies on consent.

To exercise rights, contact privacy@mtbs.example. We may verify your identity before acting on requests.

10) Children’s Data

The Service is not directed to children under the age of 16. We do not knowingly collect such data.

11) Cookies

We use essential cookies for login/session and optional analytics cookies. You can control cookies via browser settings.

12) Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via the Service or email.

13) Contact

Email: privacy@mtbs.example
Phone: +92-xxx-xxxxxxx
Address: Your Office Address, City, Pakistan